Frequently asked questions

Open the product page, click Buy Now, and enter your details at checkout. If you run into trouble, our team can guide you by chat, email, or phone.

Yes. Our team can take your order over the phone or by email, though the online checkout is the faster route.

We do. Contact us by chat, email, or phone with the quantity you need, and we'll put together a tailored quote.

If you wish to cancel your order, please contact our customer support team for assistance with your cancellation request.

No. Cancellations made before dispatch are free.

You can update it yourself until payment is made. After that, message our support team. We can adjust it only if your request reaches us before the package leaves.

Yes. Local and international regulations require a prescription for every order. If you don't have one, our store physician can provide one so your order can be filled lawfully.

No. Once an order is complete, we're unable to take items back.

Email us a clear photo of the product. After we compare it with your order details, we'll reship the correct item.

We accept Visa and Mastercard, in both debit and credit form.

Not at this time. If you'd like the same product again, sign in and reorder it.

Sign in and update your card information in the account section.

Ask your bank for the reason and request that they allow international transactions. You can also reach out to our support team.

We start the refund as soon as an order is cancelled. Depending on your bank, the money should return to your account within 5–10 business days.

Yes. Nothing is charged until you confirm your order, and your details are encrypted so that third parties cannot access them.

We deliver to 17 countries: Asia: Cambodia, China, Hong Kong, Japan, the Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam Oceania: Australia, New Zealand Europe: Russia, Switzerland, the United Kingdom North America: Mexico, the United States If your country isn't on the list, checkout won't offer a delivery method.

Very. Only the recipient's name and address appear on the front of the envelope, and our return address is on the back.

Standard shipping takes 2–3 weeks.

They depend on your order value: Under $70: $12.99 $70 to just under $110: $9.99 $110 and above: free

No, but we work to deliver every order as quickly as we can.

Public holidays, poor weather, peak seasons, and customs clearance can all extend delivery time.

Your tracking number is available in your thetopmedstore account, and we email it to you as well.

Orders are sent to the address saved in your account. To change it, leave a note on your order or contact our support team.

We combine quality products and service with competitive prices, regular offers, and accurate product information, so you can choose with confidence.

Generics are lower-priced alternatives to brand-name drugs. They cost less because their makers don't need to recoup the original development costs.

Yes. The FDA only approves a generic once it meets the same safety and quality requirements as the branded version.

That decision belongs to you and your doctor. Speak with your doctor before making any changes.

No. thetopmedstore carries both generic and brand-name medications.

We stock a wide selection, organized into categories on our website.

Contact us and we'll let you know whether we can supply it.

Our support team is available Monday – Saturday, 8 am EST to 8 pm PST.

Contact us and we'll help you get back into your account.

Click the "forgot password" link on the login page and follow the steps. If that doesn't work, reach out to support.

Sign in and open My Account to edit them.

Go to Order History in your account. If nothing shows up, contact support.

Only your own orders should appear. Please tell our support team right away so we can investigate.

Use Edit Your Account Information in your account, or ask us to make the fix for you.

No. For security reasons, duplicate accounts aren't permitted.